Privacy Policy Aqua Sulis Plumbing & Heating

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Last updated: April 2025

At Aqua Sulis Plumbing & Heating, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services. We are committed to safeguarding your data in compliance with the UK General Data Protection Regulation (UK GDPR).

Aqua Sulis Plumbing & Heating
31 Waterloo Rd, Radstock BA3 3ER
enquires@aquasulisplumbingandheating.co.uk
07983639505

We may collect and process the following personal data:

• Contact information, such as your name, phone number, email address, and home/business address when you submit an enquiry.
   
• Service details – such as information about the property, boiler type, or work requested.
   
• Website usage data – including IP address, browser type, pages visited, and device information via cookies.
   

We use your information to:

• Respond to your enquiries and provide quotes
   
• Schedule and carry out plumbing and heating services
   
• Send service updates or reminders (e.g., boiler servicing)
   
• Improve our website functionality and user experience
   
• Comply with legal obligations and safety requirements
   

We do not sell, rent, or share your data with third parties for marketing purposes.

Our website uses cookies to improve user experience and track site performance. These may include:

• Necessary cookies – to enable core functionality (e.g., form submissions)
   
• Analytics cookies – to collect anonymous usage data via services like Google Analytics
   

You can disable cookies through your browser settings at any time.

We store personal data securely and take appropriate technical and organisational measures to prevent unauthorised access, alteration, or loss.

Data is only kept for as long as necessary to fulfil the purpose it was collected for, or to meet legal and regulatory obligations.

You have the right to:

• Access a copy of the personal data we hold about you
   
• Request correction or deletion of your information
   
• Object to or restrict processing in certain situations
   
• Withdraw consent (where applicable)
   
• Complain to the Information Commissioner’s Office (ICO)
   

To exercise any of these rights, please contact us at enquires@aquasulisplumbingandheating.co.uk

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites. Please review their privacy policies separately.

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of revision.

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

📧 Email: enquires@aquasulisplumbingandheating.co.uk
📞 Phone: 07983639505